A-Z Guide

Address

2200 Texas Street, Houston, Texas 77003

Aisles, Rails, Ramps & Stairways

To help ensure guest safety and experience of games and events, sitting or standing in aisles, at rails, in ramps or in stairways is prohibited. Guests will be asked to return to their seats. Standing on seats is also prohibited.

Alcohol Policy

No alcohol may be brought into BBVA Compass Stadium. Guests will not be allowed to enter if they appear to be intoxicated. Alcoholic beverages may be purchased inside the stadium. Beverages purchased in the stadium are prohibited from leaving the stadium. All persons must be 21 years of age or older and provide proper identification to purchase alcoholic beverages. Management has the right to refuse service at any time. Alcohol sales can be terminated at any time at the discretion of BBVA Compass Stadium management.

For Houston Dynamo matches alcohol will not be sold after the 75thminute of the soccer match, or earlier at BBVA Compass Stadium management’s discretion. In the West Club last call will be made 45 minutes following the conclusion of the match, or earlier at BBVA Compass Stadium management’s discretion. For other events including concerts and other sporting events, management will determine the shut off time on an event by event basis.

Drunk and disorderly behavior and or violation of any alcohol policy will result in ejection from the stadium without refund.

Animals

Service dogs are permitted. No pets or other animals are permitted.

Anthem Singers

ATM Locations

BBVA Compass ATMs are located on Concourse across from Sections 115, 130, and 139.

Baby Changing Stations

All men’s, women’s and family restrooms are equipped with baby changing stations.

Bag Checks

All guests entering the facility are subject to a metal-detector screening, visual inspection, and a bag inspection. BBVA Compass Stadium personnel will not touch personal belongings. You may be asked to move an item in a bag so a proper visual inspection may be conducted. Personnel will conduct their inspections with respect toward the guests’ dignity and legal rights. In no circumstance shall the inspections be conducted in a discriminatory manner.

Bags, including over-sized purses and backpacks, with the exception of diaper bags, should not exceed a size of 14 inches by 14 inches by 6 inches. All items are subject to search.

Balloons

Deflated balloons are permitted. Helium filled and inflated balloons are prohibited.

Banners & Signs

Event-related signs, flags, banners, and posters are welcome inside the facility to show fan support during events.

The following guidelines relate to these items:

  • May not be larger than 4 feet tall by 8 feet wide
  • Must be relevant to event
  • May not be attached to a stick / pole
  • May not obstruct any stadium or event signage
  • May not contain or display obscene or offensive language and/or pictures as determined by BBVA Compass Stadium management
  • May not be constructed or displayed in a manner that may obstruct the view of other guests or in any way create a safety hazard for others as determined by BBVA Compass Stadium management

Any banner or sign may be removed, at any time, at the sole discretion of BBVA Compass Stadium management.

For review of content or any banners or signs that do not fall within the above guidelines guests may submit a request for entry in writing to Guest Services department at [email protected]

Bicycle Parking

Bicycle Parking is available at Methodist Gate (Northwest), Northeast Gate, and Southeast Gate of the stadium.

Bottles & Cans

All glass and metal containers of any kind are prohibited. Empty, one clear plastic bottle 32 ounces or less is permitted. Containers pertaining to medical supplies approved by BBVA Compass Stadium management are permitted.

Budweiser Deck

Visit our Budweiser Deck page for more information.

Cameras

Houston Dynamo matches and Texas Southern University football games will allow still cameras with lenses 8 inches or shorter at games. For all other events, including concerts and festivals, please call the switchboard at 713-547-3000 prior to the event for updated information. Unless otherwise specified by teams and/or event officials/management, guests may not bring any types of audio/video recording devices into the facility. These devices include video camcorders, audio recording devices, etc.

Children's Ticket Policy

For Houston Dynamo, Houston Dash, and Texas Southern University football games children two years of age and younger do not require a ticket. For all other events, please contact the Ticket Office at 713-547-3000 prior to purchasing a ticket for updated information.

Chewing Tobacco

Chewing tobacco is prohibited.

Closed Captioning

BBVA Compass Stadium is equipped with handheld closed captioning devices. The handheld devices are available for all events at Guest Services across from Section 118. Devices are provided free of charge, with a valid form of identification.

Compliments & Concerns

Concessions

Concourse

Far Post & East End Grill
Cuisine: Grill stand
Locations: Sections 127 and 139, Menchie's Frozen Togurt available at Section 127

Texas Fare
Cuisine: American
Locations: Sections 105, 110, 122 and 137

Pizza on the Pitch
Cuisine: Pizza and more
Locations: Sections 107 and 138, Menchie's Frozen Yogurt available at Section 107

Taqueria Los Anaranjados
Cuisine: Mexican
Locations: Sections 135 and 115

Bayou City BBQ
Cuisine: BBQ
Locations: Sections 125 and 133

Extreme Dogs & Nachos
Cuisine: American
Locations: Section 122

Snack Attack
Cuisine: American
Locations: Section 133

Beverage Express
Cuisine: Beverages
Locations: Sections 105, 108, 125, 127, and 135

Bud Light Lounge

Bud Light Lounge Bar
Cuisine: Full bar with sandwiches and salads
Locations: inside the Bud Light Lounge

West Club

West Club Chef’s Table
Cuisine: Chef’s table carved sandwiches
Locations: in the West Club

Contacts

BBVA Compass Stadium’s switchboard phone line is 713-547-3000. Please call the switchboard phone line for a personnel directory. You may contact us via email.

Event Booking [email protected]
General Inquiries [email protected]
Guest Services [email protected]
Premium Seating [email protected]
 

Credit Cards Policy

Visa, American Express, Discover, and Master Card are accepted at the box office, retail locations, and concession stands.

Designated Driver Booth

The Designated Driver Booth is located at Guest Services across from section 118. BBVA Compass Stadium, Levy Restaurants, and Budweiser have partnered to offer any guest who identifies himself or herself as a designated driver will receive a coupon for a free 20oz fountain drink.

Directions

From I-10 West traveling east

From I-10, exit US 59 south
Exit Downtown Destinations/Hamilton on the right
Continue straight on Hamilton
Turn left onto Texas
BBVA Compass Stadium is on Texas between Hutchins and Dowling

From I-10 East traveling west

From I-10, exit US 59 South
Exit Downtown Destinations/Hamilton on the right
Continue straight on Hamilton
Turn left onto Texas
BBVA Compass Stadium is on Texas between Hutchins and Dowling

From I-45 North traveling south

From I-45, exit I-610 east
Continue on I-610 east
Exit US 59 south
Take the Jackson exit
Continue onto Jackson
Turn left onto Franklin
Take 1stright onto St. Emanuel
Turn left onto Texas
BBVA Compass Stadium is on Texas between Hutchins and Dowling

From I-45 South traveling north

From I-45, take the Scott St. exit
Keep left at the fork; follow signs for St. Joseph Pkwy/Pease
Keep right at the fork; follow signs for Pease
Turn right onto Dowling
Turn left onto McKinney
Turn right onto St. Emanuel
Turn right onto Texas
BBVA Compass Stadium is on Texas between Hutchins and Dowling

From US-59 South traveling north

From US-59, take the Polk St. exit
Continue on access road which will turn into Chartres
Continue onto Chartres
Turn right onto Texas
BBVA Compass Stadium is on Texas between Hutchins and Dowling

From US-59 North traveling south

From US-59 South, take the Jackson exit
Continue onto Jackson
Turn left onto Franklin
Take 1st right onto St. Emanuel
Turn left onto Texas
BBVA Compass Stadium is on Texas between Hutchins and Dowling

From 288 traveling north

From 288, exit US-59 north
Take the Polk St. exit
Continue on access road which will turn into Chartres
Continue onto Chartres
Turn right onto Texas
BBVA Compass Stadium is on Texas between Hutchins and Dowling

Dress Code

BBVA Compass Stadium management reserves the right to deny entry to guests wearing clothing items displaying offensive language and/or images. Guests are required to wear shirts upon entry and shoes at all time. Guests wearing clothing deemed inappropriate by BBVA Compass Stadium management may be denied access into the facility.

Drones

For the safety of our guests and visitors, the operation of drones, unmanned aircraft and remote controlled aircraft at BBVA Compass Stadium is strictly prohibited without the advance written consent of management. Violators may be subject to civil and criminal penalties.

E-Cigarette Use

BBVA Compass Stadium does not allow use of e-cigarettes or similar devices to be used inside the stadium.  Please proceed to the designated e-cigarette smoking area located outside the Southwest Gate.

Elevators

BBVA Compass Stadium has two elevators. One is in the southeast corner of the stadium across from Section 133. This elevator is for use of guests with field seating tickets who have accessible needs. The second elevator is located in the West Club Lobby on the west side of the stadium across from Section 106. The West Club Lobby elevator is accessible to suite ticket holders, club ticket holders and guests with accessible needs.

Emergency Preparedness

BBVA Compass Stadium has an emergency plan to address an emergency, should one occur. BBVA Compass Stadium’s goal is to provide a safe and enjoyable atmosphere by using installed automated security systems and appropriate security operating plans. Trained Guest Services and Security personnel are present at events to provide security and safety of all guests, performers, players, and employees at BBVA Compass Stadium. In the case of an emergency, guests must comply with requests from venue staff regarding stadium operations and emergency response procedures.

Employment Opportunities

BBVA Compass Stadium employment opportunities may be found on the internet here: http://www.bbvacompassstadium.com/employment-opportunities

 

Entrances

Gates accessible to all guests are located in the northeast, northwest, southeast and southwest corners of BBVA Compass Stadium. The Bud Light Lounge, located on the east side of the stadium, is accessible to suite ticket holders, PC 1-6, Sections 105-107, Sections 206A-206C, field seating ticket holders, and Sections 123-129 for Dynamo matches. The West Club Lobby, located on the west side of the stadium, is accessible to suite ticket holders, PC 1-6, Sections 105-107, and Sections 206A-206C for Dynamo matches. For Houston Dynamo soccer matches all entrances open 90 minutes prior to game start. For all other events, please contact the switchboard at 713-547-3000 prior to the event for updated information. All entrances have a no re-entry policy.

Exchanges/Refunds

Unless otherwise stated in our terms, tickets cannot be exchanged or refunded. Tickets may be reprinted if lost, stolen, damaged or destroyed. Please call the switchboard at 713-547-3000 to speak with the Ticket Office to have a ticket re-printed.

Family Restrooms

Family restrooms are located across from Sections 103, 106, 109, 113, 118, 123, 129, 133, and 139. All restrooms are equipped with baby changing stations and are wheelchair accessible.

First Aid

First Aid stations are located at Sections 118 in the northeast corner of the stadium and Section 133 in the southeast corner of the stadium. Please notify the nearest BBVA Compass Stadium staff member for any assistance.

Food & Beverage Policy

Guests may not bring food or beverage into the facility. Food or beverages deemed necessary due to special dietary need, religious requirement or medical condition may be approved in advance by the Guest Services Department at [email protected] One empty, clear plastic bottle 32 ounces or less per guest is permitted.

Gate Opening TImes

For Houston Dynamo soccer matches all gates/entrances open 90 minutes prior to game start. For all other events, please contact the switchboard at 713-547-3000 prior to the event for updated information. All entrances have a no re-entry policy.

Guest Conduct

All guests must maintain reasonable and appropriate behavior at all times. Guests using offensive language or engaging in disorderly conduct may be ejected from the facility and may be subject to arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss.

Disturbances include, but are not limited to, the following:

  • Standing on chairs or benches
  • Intoxicated and disorderly conduct
  • Fighting or challenging others to fight
  • “Mooning” or private body parts
  • Interference with or delay of game/event
  • Violation of BBVA Compass Stadium’s policies
  • Violation of local, state, and federal laws and statues
  • Igniting and display of flames, i.e. lighters/matches, in the seating areas
  • Attempting to enter the field of play or stage without permission
  • Throw, discharge, or launch any liquid substance or objects
  • Willfully and maliciously disturbing another guest/employee with loud and unreasonable noise or behavior
  • Using profanity and/or offensive words which are likely to provoke a violent reaction from others
  • Taunting or using offensive language against the players, referees, employees or performers

Guest Services

Guest Services is staffed with BBVA Compass Stadium personnel who are ready to assist you. Guest Services is located across from across from Section 118.

Hotels

There are several hotels in the vicinity of BBVA Compass Stadium. Here are a few:

Hyatt Regency Houston
1200 Louisiana Street, Houston, TX, 77002
713-654-1234

Crowne Plaza Houston-Downtown
1700 Smith Street, Houston, TX, 7002
713-739-8800

The Westin Houston Downtown
1520 Texas Avenue, Houston, TX, 77002
‎ 713-228-1520

Hilton Americas – Houston
1600 Lamar Street, Houston, TX, 77010
713-739-8000

Holiday Inn Express Hotel & Suites: Houston-Dwtn Conv Ctr
1810 Bell Street, Houston, TX, 77002
713-652-9400

Alden Houston
1117 Prairie St, Houston, TX, 77002
832-200-8800

Intoxicated Guests

BBVA Compass Stadium reserves the right to deny entry to guests that appear to be intoxicated. Any intoxicated guests causing a disturbance during an event, will be asked to leave the facility and may be subject to arrest.

Laser Pointers & Pens

Laser pointers and pens are prohibited.

Lost & Found

Lost and found items will be turned into Guest Services during events or at their conclusion. If you lose an item during an event please visit Guest Services, across from Section 118, for assistance.

At the end of the event, Guest Services will turn all unclaimed items to Security. After events, guests wishing to inquire about the recovery of lost items are directed to call Security, identify the item, present valid photo identification card, and sign a receipt. BBVACompass Stadium Security may be contacted at 713-547-3000 or at [email protected].

After 30 days, all unclaimed items will be released to charitable organizations.

Lost Children

Lost children will be taken to Guest Services located across from Section 118. Guests looking for a lost child should notify the nearest BBVA Compass Stadium staff member immediately and wait at Guest Services.

Lost or Stolen Tickets

Please call the switchboard at 713-547-3000 to speak with the Ticket Office to have a ticket re-printed.

Media Credentials

Merchandise

Official Houston Dynamo merchandise is available at the Team Store located across from Section 114, the Novelty Stand located across from Section 134, and various locations on the concourse during Houston Dynamo matches.

Noise Making Devices

Noisemakers such as air horns, drums, cowbells, horns, vuvuzelas and whistles are prohibited.

Parking

Visit our Parking page for more information.

Party Suites

Playing Field - No Trespassing

BBVA Compass Stadium will not tolerate persons who may in any way enter or attempt to enter the playing field without permission. Violators will be ejected from the facility and will be subject to arrest.

Prohibited Items

Visit our Prohibited Items page for more information.

Radios

Radios are permitted in the event that they do not disrupt the event and other guests. Radios must not require an electrical outlet. Guests may be requested to turn on the item to verify it is what it appears to be.

Recycling

Recycling is available for paper, plastic and aluminum products with recycling bins located throughout the facility. Please recycle while visiting BBVA Compass Stadium. Visit our http://environmental_sustainability_page for more information.

Re-Entry

BBVA Compass Stadium has a no re-entry policy during events.

Renting BBVA Compass Stadium

Restrooms

Restrooms can be found through out all areas of the stadium. Women’s restrooms can be found near Sections 103, 109, 110, 114, 118, 123, 129, 134, 138 and 139. Men’s restrooms can be found near Sections 104, 108, 113, 118, 122, 124, 128, 133, and 139. Family restrooms are located near Sections 103, 106, 109, 113, 118, 123, 129, 133, and 139.

The Bud Light Lounge and West Club Lobby have both men and women’s restrooms accessible to those with the proper ticket. All restrooms are equipped with a baby changing station and are wheelchair accessible.

Security

BBVA Compass Stadium wants to ensure that guests have a safe and enjoyable experience. Security personnel and uniformed police offers are positioned throughout BBVA Compass Stadium. Guests requiring assistance should contact the nearest security guard, uniformed police officer, BBVA Compass Stadium team member or go to Guest Services. All guests entering the facility are subject to a metal-detector screening, visual inspection, and a bag inspection. BBVA Compass Stadium personnel will not touch personal belongings. You may be asked to move an item in a bag so a proper visual inspection may be conducted. Personnel will conduct their inspections with respect toward the guests’ dignity and legal rights. In no circumstance shall the inspections be conducted in a discriminatory manner.

Segways & Tri-Bikes

Segways and Tri-Bikes are prohibited on BBVA Compass Stadium premises.

Skateboarding & Rollerblading

Skateboarding and rollerblading are prohibited on BBVA Compass Stadium premises.

Smoking Section

The smoking section is located outside the southeast gate across from Section 130 and outside the northeast gate across from section 118.

BBVA Compass Stadium does not allow use of e-cigarettes or similar devices to be used inside the stadium.  Please proceed to the designated e-cigarette smoking area located outside the Southwest Gate.

Solicitation/Literature

Pamphlets, handouts, advertisements, and flyers, unapproved by BBVA Compass Stadium management are prohibited.

Sponsorship Opportunities

For stadium sponsorship opportunities please call 713-276-7500.

Standing

To help ensure guest safety and experience of games and events, sitting or standing in aisles, at rails, in ramps or in stairways is prohibited. Guests will be asked to return to their seats. Standing on seats is also prohibited.

Streamers

Streamers are permitted at Houston Dynamo home games only. Each guest will be limited to 3 rolls per person, 81 ft long/4.5 inches in diameter. Throwing objects at players, referees, personnel, or guests is subject ejection from the stadium. Guests are encouraged to throw streamers after the national anthem and after Dynamo goals. The streamer policy for non-Houston Dynamo events is at the discretion of BBVA Compass Stadium management. Confetti is prohibited.

Strollers & Child Seats

Strollers and child seats are permitted at the gates and in the concourse areas. Strollers and child seats may be stowed under your seat if they do not obstruct any walk ways. Strollers or child seats that do not fit under seats may be checked in at Guest Services across from Section 118.

Strollers left unattended will be taken to lost and found. Lost and found items will be turned into Guest Services during events or at their conclusion. If you lose an item during an event please visit Guest Services, across from Section 118, for assistance.

Suites

Visit our Suites page for more information. 

Sunscreen

BBVA Compass Stadium is an open air facility. All guests are encouraged to bring sunscreen lotion. Aerosol spray cans are prohibited.

Supporter Sections

Please visit the Houston Dynamo at www.houstondynamo.com for more information.

Team Store

The adidas Dynamo Team Store is located across from Section 114 on Texas Street in the northwest corner of BBVACompass Stadium. Team store will be accessible from the concourse on Houston Dynamo game days 90 minutes prior to game start. The store will also be open 1 hour prior to gates opening and can be accessed from Texas Street. Fans must have a game ticket to access the store.

The Novelty Stand behind Section 134 will be accessible only on Houston Dynamo match days starting 90 minutes prior to game start. Please contact the switchboard at 713-547-3000 for non-match day hours.

Tecate Light Terrace

Visit our Tecate Light Terrace for more information.

Text Messaging

Have comments or concerns during the game? Text “BBVA” (space) message to 69050 (message and data rates may apply).

Tickets - How to Buy

In person: at the Ticket Office, Monday through Friday 9:00am – 6:00pm. The Ticket Office is also open on all event days.

Online: www.bbvacompassstadium.com or www.axs.com.

Phone: 1-888-9AXS-TIX (1-888-929-7849) Monday through Friday 7:00am – 11:00pm, Saturday 7:00am – 6:00pm and Sunday 8:00am – 5:00pm.

*Subject to holiday hours

Ticket Office

The Ticket Office is located on the north side of the stadium across from Section 118 on Texas Street at Bastrop Street.

Ticket Office Hours:

Monday – Friday 9:00am – 6:00pm
Saturday Closed except event days
Sunday Closed except event days
Event Days Times vary. Please call the switchboard at 713-547-3000 for information.

Tours

Transportation

Guests needing to call a taxi may go to Guest Services located across from Section 118 for assistance. For information on public transportation please visit the METRO website.

Umbrellas

Umbrellas are prohibited. Guests may leave umbrellas at the gates at their own risk for pick up upon departure. Guests are encouraged to bring raincoats, pullovers or ponchos.

Water Fountains

Water fountains can be found across from the following sections: 103, 109, 115, 118, 123, 129, 133, and 139.

Weapons

Weapons of any kind are prohibited.

West Club

The West Club is located above Sections 105 – 107. The West Club can be accessed via the West Club Lobby. The West Club is open to Suites 1 – 33, PC 1 --- 6, Sections 105-107, Field Side Seats and Sections 206A-206C. Visit our West Club page for information on how to rent the West Club for private events.

West Club Lobby

The West Club Lobby is located on the west side of the stadium. The West Club Lobby is accessible to Suites 1 – 33, PC 1 - 6, Sections 105-107, Field Side Seats and Sections 206A-206C. Guests with access to the West Club Lobby may also use the The Bud Light Lounge as their entrance into the stadium. The lobby is equipped with bathrooms only accessible to those with the proper ticket. West Club Lobby opens 90 minutes before Houston Dynamo game start. For all other events, please call the switchboard at 713-547-3000 prior to the event for updated information.

Wheelchairs

Complimentary wheelchair escorts are available at any entry point. Upon arrival guests may request an escort by locating the nearest Guest Services Representative. The service is available to and from the entry gates and seating areas. Please be aware that our staff and wheelchair will not remain with you during the event.

Will Call

Will Call tickets are available during regular Ticket Office hours. Tickets are released only to the person whose name they are being held for. Proper photo identification is required.

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